Processing Time

Autumn Moon orders are typically processed within 2–5 business days.

Business days do not include Saturdays, Sundays, or federal holidays.

Please note that processing time is separate from the shipping transit time selected at checkout.

Shipping Methods & Delivery Estimates

Shipping options are displayed at checkout based on your delivery address and order contents.

Transit times are estimated by the shipping carrier and are not guaranteed.

Once your order ships, you will receive a shipping confirmation email containing tracking information.

Optional Shipping Protection

During checkout, customers may have the option to purchase shipping protection.

Shipping protection provides coverage for packages that are lost, stolen, or damaged during transit.

If shipping protection is selected at checkout, claims related to shipping issues may be submitted directly through the protection provider according to their terms.

If shipping protection is declined, Autumn Moon cannot guarantee replacement or reimbursement for packages that are confirmed delivered by the shipping carrier.

Free Shipping

If your order qualifies for a free shipping promotion, the discount will automatically apply at checkout.

Free shipping promotions apply to standard shipping service and are intended to cover standard shipping costs up to approximately $12, depending on package weight and destination.

If shipping charges exceed this amount due to weight, destination, oversized packaging, or expedited shipping selections, the remaining balance may be reflected at checkout.

Free shipping promotions do not affect order processing timelines.

Shipping Address Accuracy

Please carefully review your shipping address before placing your order.

Autumn Moon is not responsible for packages delayed, lost, or misdelivered due to incorrect or incomplete shipping information entered at checkout.

If you notice an address error after placing your order, please contact us immediately. We cannot guarantee changes once an order has been processed or shipped.

Tracking Marked Delivered

If tracking indicates that your package has been delivered but you cannot locate it, please try the following before contacting us:

• Check around your delivery area, including porches, side doors, garages, parcel lockers, and mailrooms.
• Check with neighbors or other members of your household.
• Contact your local shipping carrier for additional delivery details.

Carriers occasionally mark packages as delivered before they physically arrive. In many cases, the package appears within 24–48 hours.

Autumn Moon is not responsible for lost or stolen packages once delivery has been confirmed by the shipping carrier.

Packages Lost in Transit

If your tracking appears stalled or your package seems lost in transit, please contact us and we will assist in opening a carrier investigation when possible.

Shipping carriers may experience delays during holidays, severe weather, or high-volume shipping periods.

Carrier Delays

While we work hard to ship orders promptly, delivery delays caused by shipping carriers are outside of our control.

Autumn Moon cannot guarantee delivery dates once a package has been accepted by the shipping provider.

Seasonal & Holiday Orders

During collection launches, holidays, and peak sales periods, processing and transit times may be slightly longer than usual.

If you are ordering for a specific event, holiday, or gifting date, we recommend placing your order early.

Questions

If you have questions about your order or shipping timeline, please contact us here. Our team will be happy to assist you.

Return Window

Please review this policy carefully before placing your order.

Returns must be requested within 20 days of the delivery date.

Items must be shipped back within this return window in order to qualify for a refund.

Return requests submitted outside of this timeframe may not be approved.

Holiday and seasonal merchandise is subject to separate return deadlines outlined below. These seasonal deadlines take precedence over our standard 20-day return window.

Return Eligibility

To qualify for a return, items must meet the following conditions:

• Unworn and unwashed
• Original tags still attached
• Returned in original packaging when possible
• Free of stains, odors, excessive pet hair, or damage

Autumn Moon reserves the right to decline returns that show signs of wear, washing, alteration, use, or damage.

Final Sale Items

The following items are considered final sale and are not eligible for return or exchange:

• Hair accessories
• Sale and clearance merchandise
• Items purchased from our Last Chance section
• Holiday and seasonal merchandise purchased or returned outside of the seasonal return periods outlined below

Our Last Chance section is Autumn Moon’s designated sale and clearance section. Merchandise offered within Last Chance is final sale and is not eligible for return or exchange.

Sale pricing may be reflected by a reduced price, compare-at price, promotional markdown, or placement within our Last Chance collection. Please review the product page carefully before purchasing.

Halloween Merchandise

Halloween is a limited seasonal selling period, and many of our Halloween pieces are designed specifically for costumes, parties, trick-or-treating, seasonal decorating, photography, performances, and other Halloween celebrations.

For this reason, all eligible regular-price Halloween merchandise must have a return request submitted no later than October 15.

After October 15, Halloween-specific merchandise becomes final sale and is no longer eligible for return or exchange, regardless of the original delivery date or whether the standard 20-day return period would otherwise extend beyond October 15.

Halloween merchandise includes, but is not limited to:

• Halloween costumes and costume pieces
• Dress-up capes, character-inspired capes, witch apparel, clown apparel, vampire or gothic costume pieces, and other garments marketed or sold as Halloween costumes or Halloween dress-up
• Costume hats, costume accessories, masks, headpieces, and coordinating costume pieces
• Halloween-specific clothing, pajamas, dresses, tops, accessories, and wearable items featuring distinctly Halloween designs, characters, imagery, or themes
• Halloween décor, garlands, banners, tabletop decorations, figurines, decorative houses, ornaments intended for Halloween display, and other Halloween home décor
• Products included in, marketed as part of, or specifically created or curated for an Autumn Moon Halloween collection or Halloween shop

An item does not need to be labeled as a “costume” to be considered Halloween merchandise. Products that are clearly designed, marketed, themed, or presented for Halloween or Halloween-related use are subject to this seasonal policy.

Halloween merchandise purchased on sale, clearance, or from our Last Chance section is final sale at the time of purchase regardless of the October 15 deadline.

Christmas & Holiday Merchandise

Christmas and holiday merchandise also has a limited seasonal selling period. To allow sufficient time for eligible merchandise to be returned during the holiday season, a separate seasonal return deadline applies.

All eligible regular-price Christmas and holiday-specific merchandise must have a return request submitted no later than December 10.

After December 10, Christmas and holiday-specific merchandise becomes final sale and is no longer eligible for return or exchange, regardless of the original delivery date or whether the standard 20-day return period would otherwise extend beyond December 10.

Christmas and holiday merchandise includes, but is not limited to:

• Christmas-specific apparel, pajamas, dresses, tops, accessories, and other wearable items featuring distinctly Christmas or holiday designs, imagery, characters, or themes
• Christmas costumes, dress-up pieces, holiday accessories, and seasonal character apparel
• Christmas ornaments, stockings, garlands, banners, tabletop décor, decorative houses, figurines, tree décor, and other Christmas-specific home decorations
• Advent, countdown, Santa, reindeer, Christmas tree, gingerbread, Nutcracker, and other distinctly Christmas-themed merchandise
• Products included in, marketed as part of, or specifically created or curated for an Autumn Moon Christmas or holiday collection

This seasonal policy applies to merchandise that is specifically Christmas or holiday themed. An everyday Autumn Moon item does not become holiday merchandise simply because it was purchased as a Christmas gift.

Christmas and holiday merchandise purchased on sale, clearance, or from our Last Chance section is final sale at the time of purchase regardless of the December 10 deadline.

Seasonal Pre-Orders & Late-Season Deliveries

Some limited-edition seasonal pieces may be offered for pre-order or may have a scheduled ship date close to the applicable seasonal return deadline.

Any special return eligibility or final sale terms that apply to a seasonal pre-order or late-season release will be stated on the individual product page. Please review the product description and estimated shipping timeframe carefully before placing your order.

Where a product page identifies an item as final sale due to its release date, limited availability, made-to-order nature, or proximity to the applicable holiday, the product-specific final sale terms will apply.

Refunds

Approved returns will be refunded to the original form of payment.

Original shipping costs are non-refundable.

If your order qualified for a free shipping promotion, the original outbound shipping cost associated with sending your order will be deducted from the refund amount.

If a prepaid return label is provided by Autumn Moon, the cost of the return label will also be deducted from the refund.

Once your return has been received and inspected, please allow several business days for your refund to be processed.

Free Shipping Orders

Free shipping promotions apply only to the original shipment of the order.

If an item from a free shipping order is returned, the original outbound shipping cost and return label cost may be deducted from the refund amount.

Gift Returns

Items received as a gift may be returned for store credit if they meet all return eligibility requirements and are returned within the applicable return period.

Holiday-specific merchandise remains subject to the October 15 and December 10 seasonal deadlines even when the item was purchased or received as a gift.

Store credit will be issued in the form of a digital gift card.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us promptly so we can review the issue and assist you.

Final sale and seasonal return restrictions do not limit assistance available for merchandise that arrives damaged, defective, or incorrect.

International Customs, Duties & Import Fees

Please note that international customs fees, duties, taxes, VAT, brokerage fees, or import charges are not included in our product prices or shipping costs. These fees are determined and collected by your country’s customs office and are the responsibility of the customer.

We are not responsible for any customs fees, duties, taxes, or import charges that may be required upon delivery. We also do not issue refunds for packages that are refused, returned, or abandoned due to unpaid customs fees or import charges.

If a package is returned to us because customs fees were not paid, we may offer store credit only once the package has been received back by us. Any store credit issued will be less the original shipping cost and any additional return shipping fees or expenses incurred.

How to Start a Return

Returns are initiated through our self-service return portal.

Start a Return

Once you enter your order information, any items that qualify for return under our policy will automatically appear in the portal.

If an item is not eligible, it will not be listed for return.

The portal will guide you through the remaining steps and provide return instructions when applicable.

Questions

If you have questions regarding returns, refunds, store credit, or eligibility, please contact us at:

[email protected]