Returns/Exchanges Policy

Return Policy 

We have a 20-day return policy, which means you have 20 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. 

Ineligible items:

Certain types of items cannot be returned, like blankets, crib sheets or any hair accessories to include: headbands, barrettes and hats, for sanitary purposes. Please get in touch if you have questions or concerns about your specific item.

*Unfortunately, we cannot accept returns on SALE or CLEARANCE items or gift cards.

*All international purchases are final sale.

 How to Start a Return 

To start a return, please login to your customer account and select " Start a Return" from the bottom menu.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted and the order will be returned to you. This option is only available to orders placed within the US. 

Shipping Costs are not Refundable 

Shipping costs are also not refundable for the original shipment and for the return shipping label. Those costs will be deducted from your total refund amount. 

You can always contact us for any return question at contactus@autumnmoonkidsclothing.com

 Damages and issues

Please inspect your order, within 7 days of receving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  Exchanges

We do offer exchanges. If you are in need of a new size, style or color the best way would be to initiate a return and repurchase. 

 Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contactus@autumnmoonkidsclothing.com