Little Kitten Returns
LITTLE KITTEN POLICIES
Little Kitten by Autumn Moon Returns & Store Credit Policy
At Little Kitten by Autumn Moon, many of our garments are created for weddings, portraits, celebrations, and other special occasions. Please review our return policy carefully before placing your order.
PLEASE NOTE
Eligible returns are issued STORE CREDIT ONLY.
Return requests must be initiated within 7 days of delivery, and approved returns must be received by Little Kitten by Autumn Moon within 20 days of the original delivery date. Refunds to the original payment method are not offered for eligible returned merchandise, except where required by applicable law.
Return Window
Return requests must be initiated within 7 days of the original delivery date.
Once a return has been approved, the returned merchandise must be received by Little Kitten by Autumn Moon within 20 days of the original delivery date in order to qualify for store credit.
Initiating a return within 7 days does not extend the return period. Returns received more than 20 days after the original delivery date are not eligible for store credit.
All approved returns are issued as store credit only. Refunds to the original payment method are not offered, except where required by applicable law.
Store Credit Only
Eligible merchandise returned in accordance with this policy will receive store credit only.
We do not issue refunds to the original form of payment for eligible returned merchandise, except where required by applicable law.
Store credit is issued in the form of a digital gift card after the returned item has been received and inspected.
Store credit does not expire and may be used toward a future eligible purchase from our shop.
Return Eligibility
To qualify for store credit, items must be:
- Unworn and unwashed
- In original condition
- Free from stains, odors, damage, makeup, glitter, or excessive pet hair
- Returned with original tags attached
- Returned in original packaging when possible
Items showing signs of wear, washing, alteration, damage, or use for an event will not qualify for store credit.
Little Kitten by Autumn Moon reserves the right to deny any return that does not meet the requirements of this policy, subject to applicable law.
Special Occasion & Flower Girl Dresses
Our flower girl dresses, ceremony dresses, wedding apparel, and other special occasion garments are often purchased for weddings, portraits, parties, performances, and other scheduled events.
Eligible flower girl dresses, ceremony dresses, and other special occasion garments may be returned for STORE CREDIT ONLY.
To qualify, the return request must be initiated within 7 days of delivery, and the returned garment must be received by Little Kitten by Autumn Moon within 20 days of the original delivery date.
Purchasing multiple sizes, colors, or styles for consideration does not change the terms of this policy. Eligible returned garments will receive store credit rather than a refund to the original payment method, except where required by applicable law.
We strongly encourage customers to review sizing information and contact us with any questions before ordering, particularly when purchasing for a wedding or another date-specific event.
Garments returned with evidence of wear, event use, laundering, alterations, stains, odors, damage, or other signs of use will be denied and will not qualify for store credit.
Final Sale Items
The following items are final sale and are not eligible for return, exchange, refund, or store credit, except where required by applicable law:
- Flower sashes
- Hair accessories
- Custom or personalized items
- Made-to-order accessories
- Sale and clearance merchandise
Final sale items are not eligible for return even if the return request is submitted within the standard return window.
Return Shipping
Original shipping charges are non-refundable for standard customer-initiated returns and are not included in the amount of store credit issued, except where required by applicable law.
If a prepaid return label is provided by Little Kitten by Autumn Moon, the cost of the return label will be deducted from the store credit amount.
Customers are responsible for ensuring that an approved return is shipped promptly enough to be received by Little Kitten by Autumn Moon within 20 days of the original delivery date.
Returned Packages & Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout, including the correct street address, apartment or unit number, city, state, and ZIP Code. Please review your shipping information carefully before submitting your order.
Little Kitten by Autumn Moon is not responsible for delivery failures resulting from incorrect, incomplete, or outdated shipping information provided by the customer.
This includes, but is not limited to, packages returned by the carrier for the following reasons:
- Incorrect or incomplete shipping addresses
- Incorrect ZIP Codes
- Insufficient address information
- Missing apartment, suite, or unit numbers
- Expired or unsuccessful mail forwarding
- Packages marked unclaimed or refused by the recipient
- Other customer-related address or delivery issues
Packages returned to us for customer-related address or delivery issues are not eligible for a refund to the original payment method under our standard return policy, except where required by applicable law.
If a package is successfully returned to Little Kitten by Autumn Moon, the customer may choose one of the following options:
OPTION 1: Reship Your Order
The customer may request that the original order be reshipped to a corrected, complete shipping address. All additional shipping charges must be paid by the customer before the package is reshipped. Reshipment will be arranged once the returned package has been received and the additional shipping payment has been completed.
OPTION 2: Store Credit
If the customer chooses not to have the package reshipped, eligible merchandise may be issued as store credit once the returned package has been received and the items have been inspected. Original shipping charges and any applicable return shipping fees, address correction fees, or carrier charges incurred by Little Kitten by Autumn Moon will be deducted from the store credit amount.
Any store credit issued will be provided in the form of a digital gift card and will not expire.
Returned packages are not considered approved merchandise returns and do not automatically qualify for a refund, exchange, or store credit. The standard 7-day return request window and 20-day return receipt window do not automatically apply to packages returned by the carrier before successful delivery. Such packages will be handled under the terms of this section, subject to applicable law.
Original shipping charges are non-refundable under this policy. Customers are responsible for additional shipping costs and any applicable carrier charges resulting from incorrect or incomplete shipping information they provided.
If a package is lost or not successfully returned to us, we will review the available tracking information and the circumstances of the delivery failure before determining the appropriate resolution.
Orders returned due to an address error made by Little Kitten by Autumn Moon, or a verified carrier error not attributable to the customer, will be handled separately. Any necessary correction or reshipment resulting from an error made by Little Kitten by Autumn Moon will be arranged at our expense.
Nothing in this policy limits any rights or remedies available to customers under applicable law.
International Orders, Customs & Import Fees
International customers are responsible for all customs duties, import taxes, VAT, brokerage fees, and any other charges imposed by their country. These fees are not included in our product prices or shipping charges.
Little Kitten by Autumn Moon is not responsible for customs fees, duties, taxes, or import charges required by your country's customs agency.
Orders refused, abandoned, or returned due to unpaid customs fees are not eligible for a refund under our standard return policy, except where required by applicable law. If the package is successfully returned to us, store credit may be issued once the item has been received and inspected.
Any store credit issued will be reduced by the original shipping charges and any return shipping fees or carrier charges incurred, except where prohibited by applicable law.
How to Start a Return
Return requests must be initiated through our self-service return portal within 7 days of the original delivery date:
Once you enter your order information, items that are eligible for return under this policy will appear in the return portal.
Items that are final sale or otherwise ineligible will not be available for return.
Once a return is approved, the merchandise must be received by Little Kitten by Autumn Moon within 20 days of the original delivery date.
Please note: approval of a return authorizes the item for return for store credit only. It does not authorize a refund to the original payment method, except where required by applicable law.
For packages returned by the carrier because of an incorrect or insufficient shipping address, expired forwarding, or another customer-related delivery issue, please contact us directly regarding the reshipment and store-credit options outlined above.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us promptly so we can review the issue and assist you.
Damaged or incorrect merchandise is handled separately from a standard customer-initiated return.
Nothing in this policy limits any rights or remedies available under applicable law for damaged, defective, incorrect, or undelivered merchandise.
Questions
For questions regarding returns, store credit, shipping addresses, reshipment, or eligibility, please contact: