Autumn Moon Return Policy
AUTUMN MOON POLICIES
Autumn Moon Return Policy
We want you to love your Autumn Moon purchase. If something isn’t quite right, eligible items may be returned according to the policy outlined below.
Return Window
Please review this policy carefully before placing your order.
Returns must be requested within 20 days of the delivery date.
Items must be shipped back within this return window in order to qualify for a refund.
Return requests submitted outside of this timeframe may not be approved.
Holiday and seasonal merchandise is subject to separate return deadlines outlined below. These seasonal deadlines take precedence over our standard 20-day return window.
Return Eligibility
To qualify for a return, items must meet the following conditions:
- Unworn and unwashed
- Original tags still attached
- Returned in original packaging when possible
- Free of stains, odors, excessive pet hair, or damage
Autumn Moon reserves the right to decline returns that show signs of wear, washing, alteration, use, or damage.
Final Sale Items
The following items are considered final sale and are not eligible for return or exchange:
- Hair accessories
- Sale and clearance merchandise
- Items purchased from our Last Chance section
- Holiday and seasonal merchandise purchased or returned outside of the seasonal return periods outlined below
Our Last Chance section is Autumn Moon’s designated sale and clearance section. Merchandise offered within Last Chance is final sale and is not eligible for return or exchange.
Sale pricing may be reflected by a reduced price, compare-at price, promotional markdown, or placement within our Last Chance collection. Please review the product page carefully before purchasing.
Halloween Merchandise
Halloween is a limited seasonal selling period, and many of our Halloween pieces are designed specifically for costumes, parties, trick-or-treating, seasonal decorating, photography, performances, and other Halloween celebrations.
For this reason, all eligible regular-price Halloween merchandise must have a return request submitted no later than October 10.
After October 10, Halloween-specific merchandise becomes final sale and is no longer eligible for return or exchange, regardless of the original delivery date or whether the standard 20-day return period would otherwise extend beyond October 10.
Halloween merchandise includes, but is not limited to:
- Halloween costumes and costume pieces
- Dress-up capes, character-inspired capes, witch apparel, clown apparel, vampire or gothic costume pieces, and other garments marketed or sold as Halloween costumes or Halloween dress-up
- Costume hats, costume accessories, masks, headpieces, and coordinating costume pieces
- Halloween-specific clothing, pajamas, dresses, tops, accessories, and wearable items featuring distinctly Halloween designs, characters, imagery, or themes
- Halloween décor, garlands, banners, tabletop decorations, figurines, decorative houses, ornaments intended for Halloween display, and other Halloween home décor
- Products included in, marketed as part of, or specifically created or curated for an Autumn Moon Halloween collection or Halloween shop
An item does not need to be labeled as a “costume” to be considered Halloween merchandise. Products that are clearly designed, marketed, themed, or presented for Halloween or Halloween-related use are subject to this seasonal policy.
Halloween merchandise purchased on sale, clearance, or from our Last Chance section is final sale at the time of purchase regardless of the October 10 deadline.
Christmas & Holiday Merchandise
Christmas and holiday merchandise also has a limited seasonal selling period. To allow sufficient time for eligible merchandise to be returned during the holiday season, a separate seasonal return deadline applies.
All eligible regular-price Christmas and holiday-specific merchandise must have a return request submitted no later than December 10.
After December 10, Christmas and holiday-specific merchandise becomes final sale and is no longer eligible for return or exchange, regardless of the original delivery date or whether the standard 20-day return period would otherwise extend beyond December 10.
Christmas and holiday merchandise includes, but is not limited to:
- Christmas-specific apparel, pajamas, dresses, tops, accessories, and other wearable items featuring distinctly Christmas or holiday designs, imagery, characters, or themes
- Christmas costumes, dress-up pieces, holiday accessories, and seasonal character apparel
- Christmas ornaments, stockings, garlands, banners, tabletop décor, decorative houses, figurines, tree décor, and other Christmas-specific home decorations
- Advent, countdown, Santa, reindeer, Christmas tree, gingerbread, Nutcracker, and other distinctly Christmas-themed merchandise
- Products included in, marketed as part of, or specifically created or curated for an Autumn Moon Christmas or holiday collection
This seasonal policy applies to merchandise that is specifically Christmas or holiday themed. An everyday Autumn Moon item does not become holiday merchandise simply because it was purchased as a Christmas gift.
Christmas and holiday merchandise purchased on sale, clearance, or from our Last Chance section is final sale at the time of purchase regardless of the December 10 deadline.
Seasonal Pre-Orders & Late-Season Deliveries
Some limited-edition seasonal pieces may be offered for pre-order or may have a scheduled ship date close to the applicable seasonal return deadline.
Any special return eligibility or final sale terms that apply to a seasonal pre-order or late-season release will be stated on the individual product page. Please review the product description and estimated shipping timeframe carefully before placing your order.
Where a product page identifies an item as final sale due to its release date, limited availability, made-to-order nature, or proximity to the applicable holiday, the product-specific final sale terms will apply.
Refunds
Approved returns will be refunded to the original form of payment.
Original shipping costs are non-refundable.
If your order qualified for a free shipping promotion, the original outbound shipping cost associated with sending your order will be deducted from the refund amount.
If a prepaid return label is provided by Autumn Moon, the cost of the return label will also be deducted from the refund.
Once your return has been received and inspected, please allow several business days for your refund to be processed.
Free Shipping Orders
Free shipping promotions apply only to the original shipment of the order.
If an item from a free shipping order is returned, the original outbound shipping cost and return label cost may be deducted from the refund amount.
Gift Returns
Items received as a gift may be returned for store credit if they meet all return eligibility requirements and are returned within the applicable return period.
Holiday-specific merchandise remains subject to the October 15 and December 10 seasonal deadlines even when the item was purchased or received as a gift.
Store credit will be issued in the form of a digital gift card.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us promptly so we can review the issue and assist you.
Final sale and seasonal return restrictions do not limit assistance available for merchandise that arrives damaged, defective, or incorrect.
International Customs, Duties & Import Fees
Please note that international customs fees, duties, taxes, VAT, brokerage fees, or import charges are not included in our product prices or shipping costs. These fees are determined and collected by your country’s customs office and are the responsibility of the customer.
We are not responsible for any customs fees, duties, taxes, or import charges that may be required upon delivery. We also do not issue refunds for packages that are refused, returned, or abandoned due to unpaid customs fees or import charges.
If a package is returned to us because customs fees were not paid, we may offer store credit only once the package has been received back by us. Any store credit issued will be less the original shipping cost and any additional return shipping fees or expenses incurred.
How to Start a Return
Returns are initiated through our self-service return portal.
Once you enter your order information, any items that qualify for return under our policy will automatically appear in the portal.
If an item is not eligible, it will not be listed for return.
The portal will guide you through the remaining steps and provide return instructions when applicable.
Questions
If you have questions regarding returns, refunds, store credit, or eligibility, please contact us at: